Privacy Policy pedas99 — Our Commitment to Your Data

Pedas99 ("we", "our platform") is an online casino and betting platform operating for users in Malaysia. We understand that member trust is our most valuable asset, and that trust begins with how we manage your personal data.

This Privacy Policy explains in detail and transparently how pedas99 collects, stores, uses, and protects the personal information you provide to us during registration, day-to-day use of the platform, and every interaction you have with our services.

This policy applies to all pedas99 members who access the platform via the website, mobile app, or any other channel provided by pedas99. By registering for or using the pedas99 platform, you acknowledge that you have read, understood, and fully agree to this Privacy Policy.

Pedas99 collects various types of information to enable us to provide a secure, seamless, and personalised service to every member. The following are the categories of data we collect:

In addition to information you provide directly, pedas99 also collects data automatically through cookie technology, tracking pixels, and server logs when you use our platform. All data collection is carried out transparently and solely for the purpose of improving service quality and ensuring the security of your account.

We do not collect any sensitive data such as health information, religious beliefs, or political views, and will never do so without your explicit consent.

The personal data we collect is used responsibly for legitimate and necessary purposes. pedas99 uses your information only for the following:

• Account Management: Creating, verifying, and maintaining your member account, including processing registration and ensuring a secure login process.
• Financial Transaction Processing: Verifying and processing deposits and fund withdrawals quickly and securely to your bank account or e-wallet.
• Identity Verification (KYC): Meeting identity verification requirements to ensure platform security and comply with anti-money laundering regulations.
• Fraud Prevention: Detecting and investigating any suspicious activity, unauthorized access attempts, or platform abuse.
• Service Communications: Sending important notifications related to your account, transactions, security updates, and changes to our Terms or Privacy Policy.
• Platform Improvements: Analyzing usage patterns in aggregate (without identifying individuals) to improve the interface, performance, and overall user experience.
• Customer Support: Keeping records of support interactions to enable our team to provide more effective and consistent assistance.
• Responsible Gaming: Monitoring usage patterns to identify members who may need responsible gaming support and offering appropriate control tools.

Pedas99 maintains a strict policy regarding the sharing of members' personal data. In general, we do not share your personal information with any third party except in the following limited and necessary circumstances:

• Payment Service Providers: Information required to process financial transactions is shared with our payment providers (such as FPX, DuitNow, Touch 'n Go eWallet), solely for the purpose of processing those transactions. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Minimum required game data is shared with our casino software providers to ensure smooth gameplay and fair outcomes. This does not include your financial information or full identity details.
• Legal Requirements: pedas99 may be required to disclose members' personal information when compelled to do so by a court order, direction from a lawful law enforcement agency, or an authorised regulatory body.
• Legitimate Interest Protection: In situations where disclosure of information is necessary to prevent fraud, protect the safety of other members, or defend the legal rights of pedas99.

Pedas99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how members interact with our platform — most visited pages, response times, and any technical issues that may arise. This data is collected in aggregate and without identifying individuals.
• Functional Cookies: Storing your preferences such as language settings, display themes, and information you choose to be remembered between sessions. These cookies make your experience more personalized and comfortable.
• Security Cookies: Used to detect and prevent fraudulent activity, suspicious login attempts, and cyberattacks. These cookies form part of your account protection system.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and security of the pedas99 platform. We recommend keeping essential and security cookies active at all times while using our platform.

The security of your personal data is pedas99's absolute priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against any threat:

• Full Data Encryption: All stored and transferred data is protected with 256-bit SSL encryption. Our databases are fully encrypted to ensure data remains unreadable even to unauthorised individuals within our organisation.
• Layered Access Controls: Access to member personal data is granted only to staff who genuinely need it to perform their duties, and all access is logged and audited regularly.
• 24/7 Monitoring: The security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Secure Backup: Data is regularly backed up to secure, separate locations to ensure service continuity and data recovery in the event of an incident.
• Two-Factor Authentication: We offer two-factor authentication (2FA) for an extra layer of security on your account.

Your personal data will be retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Following account closure, certain data may be retained for a longer period as required by applicable legal or regulatory obligations.

As a pedas99 member, you have the following rights regarding your personal data. pedas99 is committed to respecting and facilitating the exercise of these rights:

Pedas99 carries out a comprehensive Know Your Customer (KYC) process as part of our commitment to platform security and anti-money laundering prevention. The KYC process involves the collection and verification of the following documents:

• Identity Document: Malaysian Identity Card (MyKad) or a valid passport.
• Proof of Address: A utility bill, bank statement, or other official document showing your current address, dated no more than 3 months ago.
• Proof of Payment Method Ownership: Bank statements or screenshots confirming ownership of the account used for deposits.

All KYC documents submitted to pedas99 are stored in a secure, encrypted environment. Access to these documents is strictly limited and restricted to our compliance team, who have undergone rigorous security checks. KYC documents will not be shared with any third party unless required by law.

Pedas99 is a platform dedicated exclusively to individuals aged 18 years and above. We do not intentionally collect, process, or store personal data of individuals under the age of 18.

If we find that personal data of a minor has been collected without appropriate consent, we will take immediate action to delete that information from our systems and terminate the relevant account. If you believe your child has registered on our platform without your knowledge, please contact the pedas99 support team immediately.

Pedas99 reserves the right to amend or update this Privacy Policy at any time in response to changes in law, technology, or our business practices. We are committed to informing you of any material changes through the following means:

• A clear notice on the pedas99 platform homepage for at least 7 days before the changes take effect.
• Email notification to the email address registered to your account for changes deemed material.
• Update the "Last Updated" date at the top of this Privacy Policy page.

Your continued use of the pedas99 platform after any Privacy Policy amendment takes effect will be considered your acceptance of those changes. If you do not agree with the amendments made, you have the right to close your account before they take effect by contacting our support team.

Previous versions of this Privacy Policy are available upon request — please contact us if you wish to compare the current version with an earlier one.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how pedas99 handles your personal data, we encourage you to reach out to us through the following channels:

• Live Chat: Our fastest channel — available 24/7. Our support team is ready to assist you in Bahasa Melayu.
• Email: [email protected] — for written enquiries that require an official record. We guarantee a response within 24 business hours.
• FAQ: Visit the FAQ us for answers to the most frequently asked questions about privacy and data security.